Shipping policy

Economy Shipping is free on all items. Standard shipping to USA 12-20 days

Delivery to North America, Canada, Australia of canvas print 12-20 days, delivery of wallpaper and stickers 10-14 days

Delivery to Japan, Europe of canvas print 12-18 days, delivery of wallpaper and stickers 9-14 days

  Once an order is shipped, we will email you a tracking number. Please make sure you enter the correct shipping address at the checkout. We will not make any changes to the shipping address once you place the order. If any shipment is returned due to an error in the shipping address provided to us or due to package not being claimed by the receiver, we will deduct the shipping cost and refund the money for the item minus the shipping cost. 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

 All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

CAN I CANCEL MY ORDER?

Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier. You have 5 o'clock to cancel your order.

 

Still have questions? Please write to us by e-mail: contact@mixart.store